Remote Specialist Connection
Sometimes the fastest way to solve an issue is to show it. That's exactly why we offer remote connection service: an EasyCeiling specialist connects to your computer to see the situation "live" and immediately propose a solution.
When is this needed?
— The program behaves strangely, and you don't understand why.
— You need to figure out a non-standard situation.
— It's important to minimize downtime and get the system back to working condition as quickly as possible.
How does it work?
— The specialist connects to your computer via Anydesk (or another remote access program).
— Within 15 minutes (or longer — at the specialist's discretion) one specific issue is addressed.
— You receive not only a solution but also an explanation — so you can handle it faster next time.
Important details:
1 session — 1 question. If there are multiple questions, this needs to be agreed upon in advance.
The service may be free if the problem is caused by an error in the EasyCeiling program.
The connection cost needs to be confirmed with the technical support specialist.
We don't waste your time: only business, only essentials.
What to prepare in advance:
Make sure your internet connection is stable and fast enough.
Download and install Anydesk: anydesk.com
Provide the specialist with your workstation number shown in Anydesk.
Remote connection is not "technical support," it's a personal visit from a specialist, just without the travel.